Dh999 Terms and Conditions – Must be read before use

1General Terms & Conditions

Dh999 is an online gaming platform operated for adult users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between dh999 and its users. By accessing or using the platform, you agree to be bound by these Terms.

Dh999 reserves the right to modify these Terms at any time. Notice of any changes will be posted on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated Terms. We recommend checking this page regularly.

2Account Registration & Eligibility

The following conditions must be met to open an account with dh999:

• You must be 18 years of age or older.
• All information provided at registration must be truthful, accurate, and complete.
• Each person may only create one account. Creating multiple accounts will result in all accounts being closed and balances may be forfeited.
• You may not create an account on behalf of another person or any corporate entity.
• It is your responsibility to promptly update your account information if any details change.

Dh999 reserves the right to reject any registration request or close any account, particularly if any information is found to be false or incomplete.

3KYC Verification Process

Dh999 follows a "Know Your Customer" (KYC) policy. We may request identity verification documents before processing withdrawals above a certain amount or if suspicious activity is detected. The following documents are typically required for verification:

• Copy of National ID (NID) or Passport
• A recent utility bill or bank statement (for address verification)
• Proof of payment method (e.g. proof of ownership of a mobile banking number)

Withdrawals may be temporarily suspended if KYC documents are not submitted. Your information will be kept strictly confidential and will not be shared with any third party.

4Deposit & Payment Policy

Deposits on dh999 can be made via bKash, Nagad, and Rocket. Key deposit terms:

Deposits are only accepted from verified payment methods. Deposits from another person's account are not permitted. Any deposit made through a third party will be reversed and the account may be subject to verification.

5Withdrawal Policy

The following conditions apply when making a withdrawal from dh999:

• Minimum withdrawal amount is BDT 500.
• Withdrawal requests are typically processed within 15–30 minutes, though they may take longer if KYC verification is pending.
• Withdrawals will only be processed to the same payment method used for the original deposit.
• Wagering requirements must be completed before withdrawing bonus funds.
• Withdrawals may be put on hold pending verification if suspicious activity is detected.
• VIP members enjoy priority fast-track withdrawals.

6Bonus & Promotion Terms

All bonus and promotional offers at dh999 come with specific terms. Please read the relevant promotion page terms before claiming any bonus. General bonus terms:

• Wagering requirements: Each bonus comes with a specific wagering multiplier (e.g. 10x, 20x), meaning you must place bets totalling that multiple of the bonus amount before withdrawing.
• Validity: Each bonus has an expiry period. If the requirements are not met within that time, the bonus will be forfeited.
• Game restrictions: Some bonuses are only valid on specific games.
• Maximum Bet Limit: A maximum bet limit per round applies while a bonus is active.
• Eligibility: Each promotion is applicable only once per person, household, or IP address.

Dh999 reserves the right to modify or cancel any bonus offer at any time. For full details on bonuses, please visit our Promotions Page View.

7Responsible Gaming Policy

Dh999 is deeply committed to responsible gaming. We want every player to enjoy gaming safely and healthily. To support this, dh999 provides the following features:

• Deposit limits: You can set daily, weekly, or monthly deposit limits.
• Cooling-off period: Option to temporarily suspend your account for a set period of time.
• Self-Exclusion: Choose this option if you want to take a long-term break from using your account.
• Reality Check: You'll receive periodic notifications letting you know how long you've been playing.

To learn more about responsible gaming, please visit our Responsible Gaming Read through this page. Remember, gaming is entertainment — it's best not to treat it as a source of income.

8Prohibited Activities

The following activities are strictly prohibited on the dh999 platform and will result in permanent account closure and balance forfeiture:

• Any form of fraud or deceptive activity.
• Using the platform for money laundering or any other illicit financial activity.
• Using bots, automated software, or any kind of hacking tool.
• Attempting to claim bonuses by creating multiple accounts.
• Abusing or threatening other players or staff.
• Attempting to exploit any vulnerability or bug in the platform.
• Operating or transferring an account through a third party.

9Privacy & Data Protection

Dh999 treats the protection of your personal data as a top priority. We use 256-bit SSL encryption. Your information will be used solely for service improvement and legal compliance purposes and will never be sold to any third party. To learn more, please visit our Privacy Policy Read.

10Account Closure & Termination

You may request account closure at any time. Any verified balance can be withdrawn prior to closure. However, any bonus balance where wagering requirements have not been met will be forfeited. dh999 also reserves the right to close any account for valid reasons and will notify you in such cases.

11Limitation of Liability

The dh999 platform is provided on an "as-is" basis. dh999 shall not be liable for any financial losses resulting from temporary service interruptions caused by technical errors, internet connectivity issues, or other circumstances beyond our control. In such cases, we will make every effort to resolve the issue as quickly as possible.

12Dispute Resolution

For any disputes or complaints, please contact our 24/7 customer support team first. Our team generally aims to resolve issues within 24 hours. If a resolution cannot be reached through customer support, you may escalate the matter for further review. dh999's decision shall be considered final.