Data Protection Policy

Dh999 Privacy Policy – Our Commitment to Protecting Your Data

Your personal information is completely secure at dh999. This page provides full transparency on how we collect, store, and protect your data.

Last Updated: January 2026

The Core Pillars of Our Privacy Protection

How dh999 Protects Your Data

SSL Encryption

Dh999 uses256-bit SSL encryption. Every transaction and login is handled through a fully encrypted channel, ensuring no outside party can access your information.

Sale of Data is Prohibited

We never sell your personal information to third parties. Your name, address, phone number, and financial details are never shared with advertisers.

Full Control in Your Hands

At dh999, you can view, update, or delete your information at any time. Your data is entirely yours — we only use it to improve your experience.

Secure Server Storage

All your data is stored on internationally certified secure servers. Regular backups and firewall protection are maintained to ensure your data is not compromised in the event of a cyberattack.

Spam-Free Communication

We do not send unsolicited marketing messages to your email or phone number. Only important notifications related to your account and transactions are sent.

Regular Security Audits

Dh999 conducts regular third-party security audits to verify platform integrity. Any vulnerabilities identified are addressed promptly to ensure your privacy remains protected.

Important Notice

This Privacy Policy applies to all services on the dh999 platform. By using the platform, you are deemed to have consented to this policy.

1Introduction & Applicability

Dh999 is a trusted online gaming platform serving millions of users across Bangladesh with a safe and enjoyable gaming experience. We believe that earning your trust goes beyond offering great games and bonuses — protecting your personal information is equally important.

This Privacy Policy ("Policy") applies to the dh999 website, mobile application, and all associated services. By registering, logging in, or using any of our services, you are considered to have read and accepted this Privacy Policy. Please read the full policy carefully before using the platform.

Dh999 may update this policy over time. We will post a notice on the platform for any major changes, so check back on this page occasionally.

2What Information We Collect

Dh999 collects only the information that is necessary. We never ask for excessive or irrelevant data. The information we collect falls into three categories:

A) Information You Provide

  • Name, email address, mobile number
  • Date of Birth (for age verification)
  • Residential address
  • National ID or passport details (for KYC verification)
  • Mobile banking account details (bKash, Nagad, Rocket)

B) Automatically Collected Information

  • IP Address & Device Information
  • Browser type and operating system
  • Platform activity logs and session data
  • Information from Cookies & Tracking Technologies
  • Gaming History & Transaction Records

C) Information Received from Third Parties

  • Transaction verification data from payment providers
  • Data from fraud prevention services
  • Information received at the request of legal authorities (where applicable)

3Purpose of Data Use

Dh999 uses your information only for specific, transparent purposes. The key reasons we process your data are outlined below:

Purpose Data Used Basis
Account Creation & Management Name, email, phone number Contractual Necessity
Identity Verification (KYC) NID, Passport, Address Legal Obligations
Deposit & Withdrawal Process Payment details, transaction history Contractual Necessity
Fraud Prevention IP, Device, Activity Logs Legitimate Interest
Service Improvement Usage patterns, feedback Legitimate Interest
Promotions & Offers Notifications Email, Phone (with consent) Your Consent

4Cookie Policy

Dh999 uses cookies on its website. Cookies are small text files stored in your browser that help the website remember your preferences. We use the following types of cookies:

  • Essential Cookies: Required to maintain login sessions and ensure security. The platform will not function without them.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand which pages are most visited and to improve our services.
  • Marketing Cookies: To show you relevant offers only with your consent.

You can disable cookies at any time through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

5Data Sharing Policy

Dh999 never sells your personal information. However, limited data may be shared in specific circumstances:

When Your Information May Be Shared

Limited data may be shared solely for payment processing, fulfilling legal obligations, or fraud prevention — never beyond that.

  • Payment Partners: Only the data required for transaction verification with bKash, Nagad, and Rocket.
  • Legal Authorities: We may be required to disclose information to authorities pursuant to a court order or legal investigation.
  • Fraud Prevention Services: Limited data shared with specialist account security providers.
  • Company Restructuring: You will be notified in advance in the event of a business merger or acquisition.

Outside of the above cases, none of your information is shared with any third party.

6Data Retention & Deletion

Dh999 does not retain your information longer than necessary. In general:

  • All information is retained for as long as your account remains active.
  • After account closure, data may be retained for up to 5 years to meet legal obligations.
  • Transaction records are retained in accordance with financial regulatory guidelines.
  • When you opt out of marketing communications, the relevant data is deleted.

If you request deletion of all your data, we will erase everything beyond our legal retention obligations within 30 business days.

7Your Rights

Dh999 respects your data rights. You have the following rights:

Right to Access You can find out what information we hold about you.
Right to Rectification You can request correction of any inaccurate information.
Right to Erasure You can request deletion of your data under certain conditions.
Right to Object You can object to the use of your data for specific purposes.
Right to Data Portability You can request a copy of your data in a specified format.
Right to Restriction You can request that certain processing activities be restricted.

To exercise any of these rights, please contact our support team. We typically respond within 15 business days.

8Protection of Minors' Data

Dh999 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that a minor has created an account, we will promptly close that account and delete all associated data.

Age Verification

Age is verified at registration. During the KYC process, a national ID is used to confirm that every user is 18 years of age or older.

9Security Measures

Dh999 follows industry-leading security standards to keep your information safe:

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted.
  • Two-Factor Authentication (2FA): An extra layer of protection at login.
  • Firewall & DDoS Protection: Servers are protected against cyberattacks.
  • Regular Penetration Testing: Security testing conducted by external experts.
  • Staff Training: All staff are trained in data protection.
  • Access Controls: Only authorized personnel can access specific data.

10Policy Changes

Dh999 may update this Privacy Policy from time to time. For significant changes, we will notify you by email or via an in-platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy. The date of the latest update is always shown at the top of this page.

11Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please contact our data protection team:

  • Email: [email protected]
  • Live Chat: Available 24/ 7 on the platform
  • Response Time: Up to 15 business days

Our Commitment

Dh999 never sells, rents, or shares your personal information without your consent.

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256-bit
SSL Encryption
24/7
Bangla Support
30 Days
Data Deletion Guarantee
0%
Data Sales
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